Introduction to Mediation and Conflict Management (Spring)


This intro course is an overview of conflict management, mediation and negotiation taught as a 3-day module. This course is a pre-requisite for Family Mediation and for Conflict Management Level 2 and is approved by the ADR Institute. This Intro course along with Level 2 will provide participants with a 40 hour certificate from ADRIO.

Conflict Management Overview (3 days)

  • Conflict management concepts and strategies
  • Arbitration principles and procedures
  • Interest-based negotiation
  • Conflict coaching
  • Mediation principles and processes
  • Communication skills for managing conflict

Scholarship Information: Landau Family Scholarship Fund

Participant Comments:

“Daryl, thank you again for your efforts and your class.  I found it very helpful and your teaching and coaching style to be very informative as well as understanding…I feel envigorated.” – David Bruce, businessman

“Course was fantastic and exceeded my expectations.  Thank you!  I loved the multi-disciplinary approach…and the mix of teachers’ materials.  The role plays were a great learning tool.” – Mindy Yi, consultant

“He was very engaging and able to draw the whole group into full participation.” – Joseph N. De Sommer, lawyer/mediator

Course materials included.

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